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We know you have questions about shipping, returns, etc. If you can't find an answer to yours, please contact us atcustomerservice@ecodesignz.com

I understand laminated bamboo can be heavy. How much will it cost to ship?

How long will delivery take?

Can I pick up my furniture?

Can I order by phone?

Can I cancel my order?

Do you charge my credit card at the time of my order?

What if my order arrives damaged?

What if I am unhappy with my purchase?

Is it safe to use my credit card on your website?

Do I need to pay sales tax?

Will you have new products in the future?

Can you make custom products?

I understand laminated bamboo can be heavy. How much will it cost to ship?

All our products ship via FedEx, UPS ground, DHL ground or USPS. Normally we charge shipping based on a particular items' weight and the zip code it is going to. If you live outside of the continental US, please contact us for delivery options.

How long will delivery take?

We use generally use the shipping method you choose on checkout and ship from Southern California. This means east coast deliveries will take approximately 5 business days with ground shipping while other areas will be less than this. Once an order is shipped, you will receive a tracking number via email to check on your shipments progress through the respective shippers website.
Faster shipping options are available at additional costs during checkout. Please call or email us if you would like assistance with these options.

Can I pick up my furniture?

Our warehouse is located in Gardena, California. Although we are not set up with a showroom at the current time, we do accept appointments if you are local and would like to save shipping costs. Please call or email for further information.

Can I order by phone?

Absolutely. If you would rather talk to a human being while placing your order, please call (310) 538-3051 between 9am-6pm M-F. If you call at other times, please leave your name and phone number and best time to call back and we will return your call then.

Can I cancel my order?

You may cancel your order at any time as long as it has not shipped. All items ship within 1-2 days of order.

Do you charge my credit card at the time of my order?

We run an authorization only on your credit card at the time of the order.Only after the item has shipped do we actually charge the credit card.

What if my order arrives damaged?

We thoroughly inspect every item before shipment and insure every item with the shipping carrier.

Please inspect the items before signing the bill of lading. If the item is DOA, (Damaged-On-Arrival) you must make a note on the bill of lading and have the carrier sign on top of it so that we can file a claim to that particular shipping carrier. Failure to do so results in no exchange/return or refund.

Replacement for damaged items is absolutely FREE OF CHARGE! Please keep all the original boxes and email us pictures of the broken items so that we can file a claim to the carrier.

Depending on the amount and type of damage we do have a national account with Furniture Medic® to handle repairable damage.

All damaged / defective items claims (with supporting photo taken) must be filed within 7 days from the date of receipt. Returning non-damaged / non-defective item(s) is subject to a 15% restocking fee if such returns are made after 14 days. Shipping costs are non-refundable.

A refund will be given if we can't replace the items.

What if I am unhappy with my purchase?

You may always return any item within 14 days of receipt, with no restocking fee, as long as the item is in like new condition.Because of our products' weight and bulk we can only accept returns in their original packaging.

Is it safe to use my credit card on your website?

We make sure all transactions processed through EcoDesignz.com are safe by using the SSL (Secure Socket Layer) encryption standard. Using a SSL compliant browser such as Microsoft's Internet Explorer or Mozilla's FireFox will enable you to conduct encrypted transactions on our website. Statistics show that online transactions are the safest form of credit card payment. Please see our privacy and security statement for complete details

Do I need to pay sales tax?

Only orders shipped to within the state ofCaliforniawill have sales tax added. Currently the rate is 8.25%.

Will you have new products in the future?

EcoDesignz is continually seeking new designs to manufacture out of solid bamboo. Please check our website often for new items or you may send us your email address and we will notify you when new items are available.

Can you make customized products?

If you have any special orders or requests, please contact us to discuss them.We are receptive to new ideas and would like to hear yours.

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